INQUIRIES AND/OR COMPLAINTS

At AR-KABUY, we strive to provide exceptional service to all our customers at all times. We greatly value your feedback and suggestions, as they help us improve the quality of our products and services. We understand that misunderstandings may occasionally arise, and we are committed to addressing your questions and complaints in a considerate and timely manner.

Inquiries

If you have any questions regarding your account or your relationship with AR-KABUY, we encourage you to contact our customer service team as soon as possible. To help us investigate and resolve your inquiry efficiently, please provide as much relevant information as possible, including your name, business account number, contact details, a clear description of your inquiry, and any relevant documents.

Most inquiries can be resolved within 24 hours. If your inquiry requires further investigation, we are committed to contacting you within 5 business days of your initial inquiry to update you on the progress.

Complaints

If your initial inquiry is not resolved to your satisfaction or if you wish to file a complaint, we ask that you notify our customer support team through the “Contact” page on our website, clearly indicating that you wish to file a formal complaint.

Once your complaint is received, we will send you an acknowledgment within 5 business days. We will then proceed to investigate your complaint and aim to send you a final response within 3 weeks of receiving it. If we are unable to provide a final response within this period, we will inform you of the reasons for the delay and give you an estimated time frame for when you can expect a final response, with the goal of resolving your complaint within 6 weeks of initial receipt.

Contact

+52 55 5534 3841
Lucas Alaman Y Escalada 51, Floor 1, Suite 102, Office 102-A, Colonia Lomas Verdes 6ta Sección, C.P. 53126 Naucalpan de Juárez, Estado de México soporte@ar-kabuy.com

Last updated: 05/25